• Where is my order?
• When will my products be delivered?
• How do I return an unwanted or faulty item?
• Do you send parcels outside the UK?
• Are there any places where delivery might take longer?
• What if I'm not in when you deliver?
• How safe is shopping on 4dobbin.com?
• How do I change my online account information and communication preferences?
• What if my order hasn't arrived?
• What are cookies?

Where is my order?

Once your order has been placed, you will receive a confirmation email.
You will also receive an email when your goods are despatched.
At any point you can check the status of your order by clicking onto MY ACCOUNT and signing in with your password.

When will my products be delivered?

After you have placed your order online, we will send you an order confirmation email with the subject 'Thank you for your purchase at 4dobbin'. When we despatch your goods you will receive a second email from this point it depends on what shipping service you have requested but your goods are on their way.

How do I return an unwanted or faulty item?

Please refer to the returns section on our website for all information regarding returns by clicking here.

Do you send parcels outside the UK?

We are happy to send parcels abroad, the cost of this is dependent on the weight of parcel and destination. After registering on 4dobbin and creating an order the price for shipping will automatically be calculated, this will appear on the check out page.

Are there any places where delivery might take longer?

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales. Refer to our DELIVERY section by clicking here for more details.

What if I'm not in when you deliver?

Deliveries will usually be made Monday to Friday (Saturday in the case of goods being requested for Saturday delivery) between 9am and 6pm. If you or the intended recipient is not available, each time an attempt is made, our courier should leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products. Two attempted deliveries will be made.

How safe is shopping on 4dobbin.com?

We realise how important it is to securely store any information that you provide. 4dobbin maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. Click here for more information on security and privacy.

How do I change my online account information and communication preferences?

If you wish to change or update your online account information (including your email address, password or communication preferences) simply go to MY ACCOUNT, log-in and you will then be able to change these details.

What if my order hasn't arrived?

First of all, view your order online in MY ACCOUNT. If your order has been despatched and has not arrived within the expected time period, please contact us click here.

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. www.4dobbin.com uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop you need to have your cookies enabled.